Q: Where can I find the serial number or license key I just purchased?
A: License keys/serial numbers are emailed out within 30 minutes of purchase during normal business hours (6am – 8pm Pacific Time).
Q: How do I download my program?
A: Download links are contained within the email containing the license from [email protected]
Q: How do I get help with my installation?
A: Typically, we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can reply to the email where License is sent or chat with us via website chat support or contact us at [email protected].
Q: I haven’t received a receipt with my purchase, and I cannot login with my email what do I do?
A: Typically, when this happens there is a typo in the email submitted at check out. You can write [email protected] for assistance.
Q: I accidentally deleted the email with my download information how can I recover it?
A: You can email us at [email protected] or via chat support on website and ask us to resend Email.